Last updated: 17 September 2026

Welcome to Jes Fervour. This website is operated by Jes Fervour (“we”, “us”, “our”), located at www.jesfervour.com.my (the “Site”). Throughout the Site, these terms refer to Jes Fervour.

By accessing or using this Site, placing an order, or otherwise engaging with our Services, you agree to be bound by these Terms of use (“Terms”), including any policies referenced herein (including our Privacy Policy and Return & Refund Policy). If you do not agree with these Terms, please do not continue to use this Site.

We reserve the right to update, change, or replace any part of these Terms by posting updates on this page. It is your responsibility to check this page periodically. Continued use of the Site following any posted changes constitutes your acceptance of those changes.

1. Eligibility

By using this Site, you represent that you are at least the age of majority in your jurisdiction, or that you are using the Site under the supervision of a parent or legal guardian.

You must not use this Site for any unlawful or unauthorised purpose, nor violate any applicable laws in your use of the Site.

2. Account Registration

If you register for an account on our Site, you agree to:

• Provide accurate, current, and complete information
• Keep your account password confidential and secure
• Notify us immediately of any unauthorised use of your account

You are responsible for all activities that occur under your account. We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent or unlawful activity.

3. Copyright and Intellectual Property

Unless otherwise stated, Jes Fervour owns all copyright and intellectual property rights in the content on this Site, including text, images, graphics, logos, and product descriptions. You may access this content for your own personal, non-commercial use only.

You must not:

• Copy, reproduce, or republish any material from this Site
• Redistribute or resell content from this Site
• Use our content, images, or branding without our express written permission

4. Product Information and Accuracy

We make every effort to ensure that product descriptions, pricing, images, and availability on this Site are accurate. However, errors, inaccuracies, or omissions may occasionally occur. We reserve the right to correct any such errors and to update or change information at any time without prior notice.

We have made reasonable efforts to display the colours and appearance of our products accurately; however, we cannot guarantee that your device’s display will accurately reflect the actual product.

We reserve the right to limit the sale of our products to any person, region, or jurisdiction, and to limit quantities of any product offered.

5. Aromatherapy Product Disclaimer

Our products are intended for general wellness and aromatherapy purposes only.

• Our products are not intended to diagnose, treat, cure, or prevent any disease, and are not a substitute for professional medical advice.
• If you are pregnant, breastfeeding, have a pre-existing medical condition, or are currently taking medication, please consult a qualified healthcare professional before using any of our products.
• Essential oils and aromatherapy products should be kept out of reach of children and used strictly according to the instructions provided.
• Individual sensitivities and allergic reactions can occur. We recommend performing a patch test before first use. Discontinue use immediately and seek medical advice if any irritation or adverse reaction occurs.
• To the fullest extent permitted by law, Jes Fervour shall not be liable for any adverse reaction, injury, or damage resulting from the misuse or improper use of our products.

6. Orders, Pricing and Payment

• All orders placed through this Site are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or product unavailability.
• Prices for our products are stated in Malaysian Ringgit (RM) and are subject to change without notice. The price applicable to your order is the price displayed at the time your order is placed.
• If a pricing error occurs, we will contact you before processing the order to confirm whether you wish to proceed at the correct price, or we may cancel the order and provide a full refund.
• We accept payment via the payment methods made available at checkout. All payments are processed securely through our payment gateway, SenangPay. We do not have access to, and do not store, your full credit or debit card details.
• You agree to provide current, complete, and accurate billing and account information for all purchases made through this Site.

7. Shipping and Delivery

Shipping methods, timeframes, and charges will be provided to you at checkout. Delivery timeframes are estimates only and are not guaranteed. We are not responsible for delays caused by courier services or circumstances beyond our reasonable control.

Risk of loss and title for products purchased pass to you upon delivery to the address provided at checkout.

8. Returns and Refunds

Returns, exchanges, and refunds are subject to our Return & Refund Policy, which forms part of these Terms.

9. Newsletter and Marketing Communications

We will only send you newsletters, promotional offers, or marketing communications by email if you have given your clear, affirmative consent (for example, by opting in during registration or subscribing separately). You may withdraw this consent at any time by using the unsubscribe link in any marketing email, or by contacting us directly. See our Privacy Policy for further details.

10. User Submissions

If you submit reviews, comments, or feedback on this Site, you agree that such content will not be unlawful, defamatory, abusive, or infringe on any third party’s rights, and that you are solely responsible for the accuracy of your submissions. We reserve the right to remove any submission at our discretion.

11. Third-Party Links and Tools

This Site may contain links to third-party websites or provide access to third-party tools that we do not control. We are not responsible for the content, accuracy, or practices of any third-party site or tool, and your use of them is at your own risk.

12. Prohibited Uses

You may not use this Site to:

• Violate any applicable law or regulation
• Infringe upon the intellectual property rights of others
• Transmit any viruses, malware, or harmful code
• Collect or harvest personal data from other users without consent
• Interfere with or disrupt the security or functioning of this Site

We reserve the right to terminate your access to the Site for any violation of these prohibited uses.

13. Disclaimer of Warranties and Limitation of Liability

This Site and all products and services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, except as required by applicable law.

To the fullest extent permitted by law, Jes Fervour shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this Site or our products. Where liability cannot be excluded under applicable law, our liability shall be limited to the maximum extent permitted.

Nothing in these Terms excludes or limits our liability for matters which cannot lawfully be excluded or limited, including liability for death or personal injury caused by our negligence, or liability arising under applicable consumer protection law.

14. Indemnification

You agree to indemnify and hold harmless Jes Fervour, its officers, employees, and agents from any claim or demand arising out of your breach of these Terms or your violation of any law or third-party right.

15. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law principles.

17. Entire Agreement

These Terms, together with our Privacy Policy and Return & Refund Policy, constitute the entire agreement between you and Jes Fervour regarding your use of this Site, and supersede any prior agreements or communications.

18. Contact Information

If you have any questions about these Terms, please contact us at:

Jes Fervour Email: jesfervour@gmail.com