Last updated: 17 September 2026

Jes Fervour (“we”, “us”, “our”) operates the website www.jesfervour.com.my (the “Site”) and provides aromatherapy products and related services (the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our Site, create an account, or purchase our products, in accordance with applicable data protection laws.

By using this Site, registering an account, or making a purchase, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Data We Collect

We may collect the following categories of personal data, depending on how you interact with us:

Contact & Account Information

• Name
• Email address
• Phone number
• Billing and shipping address
• Account username and password (encrypted)

Transaction Information

• Order history, products purchased, order value
• Payment confirmation details (we do not store your credit/debit card numbers — see Section 6)

Communications

• Information you provide when contacting our customer service, or submitting enquiries or feedback

Technical & Usage Information

• IP address, browser type, device information
• Pages visited, time spent on the Site, and general browsing behaviour, collected via analytics tools (see Section 8 – Cookies)

2. How We Collect Your Personal Data

We collect personal data when you:

• Register for a member account on our Site
• Place an order or make a purchase
• Subscribe to our newsletter or mailing list
• Contact us via email, contact form, or social media
• Browse our Site (automatically, via cookies and similar technologies)

Providing your personal data to us is voluntary. However, if you choose not to provide certain information (such as your shipping address or contact number), we may not be able to process or deliver your order.

If you provide us with personal data relating to another person (for example, when ordering a gift for delivery to someone else), you confirm that you have obtained that person’s consent for us to collect, use, and disclose their personal data in accordance with this Privacy Policy, and that you are responsible for the accuracy of the information provided.

3. Purpose of Collection and Use

We only collect and process personal data that is reasonably necessary for the following purposes:

(a) To fulfil our contractual obligations to you, including:

• Processing and delivering your orders
• Managing your member account
• Providing customer support
• Processing returns, exchanges, and refunds in accordance with our Return & Refund Policy

(b) For marketing and promotional purposes (only where you have given clear, affirmative consent), including:

• Sending you newsletters, new product announcements, and promotional offers by email

We will never send you marketing communications unless you have actively opted in (for example, by ticking the relevant checkbox at registration or subscribing separately). You may withdraw this consent at any time — see Section 7.

(c) For internal business purposes, including:

• Website analytics and improvement
• Record keeping and administration
• Fraud prevention and Site security

(d) To comply with legal obligations, including responding to requests from regulators or law enforcement authorities where required by Malaysian law.

4. Disclosure of Your Personal Data

We do not sell your personal data. We may disclose your personal data to the following categories of third parties, strictly for the purposes described in Section 3:

• Payment processors — we use SenangPay to process online payments securely. We do not have access to, and do not store, your full credit/debit card details.
• Delivery and logistics providers — to fulfil and deliver your orders, we share your name, shipping address, and contact number with our courier partners.
• Website and analytics service providers — our Site uses Google Analytics (via the Analytify plugin) to understand website traffic and usage patterns. This may involve transferring data to Google’s servers, which may be located outside Malaysia. You can learn more about how Google handles this data at Google’s Privacy Policy.
• IT and hosting service providers — who help us operate, secure, and maintain this Site.
• Legal or regulatory authorities — where disclosure is required by Malaysian law.

We require all third parties who process personal data on our behalf to protect it in accordance with this Privacy Policy and applicable law.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including:

• For as long as your account remains active
• As required to comply with our legal, accounting, or tax obligations
• To resolve disputes and enforce our agreements

Where you request deletion of your data (see Section 7), we will delete or anonymise it unless we are legally required to retain it (for example, transaction records for tax purposes).

6. Security of Your Personal Data

We take reasonable technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction, including:

• Encrypted password storage
• Secure payment processing through a licensed payment gateway (SenangPay) — we never see or store your full card details
• Regular Site security monitoring and software updates

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security. In the event of a data breach affecting your personal data, we will notify you and the relevant authorities in accordance with Malaysian law.

7. Your Rights

Depending on where you live, you may have the following rights in relation to your personal data:

• Right to Access — you may request a copy of the personal data we hold about you.
• Right to Correct — you may request that we correct any inaccurate or incomplete personal data.
• Right to Withdraw Consent — where we rely on your consent (such as for marketing communications), you may withdraw it at any time.
• Right to Object — you may object, on legitimate grounds, to our processing of your personal data at any time, free of charge, and we will apply your preference going forward.
• Right to Prevent Processing for Direct Marketing — you may object to your personal data being used for marketing purposes at any time, including by clicking “unsubscribe” in any marketing email, or by contacting us directly.
• Right to Request Deletion — you may request that we delete your personal data, subject to our legal retention obligations.

To exercise any of these rights, please contact us using the details in Section 12. We may need to verify your identity before processing your request, and we will respond within a reasonable time as required under applicable law.

8. Cookies

Our Site uses cookies and similar technologies to operate and improve your experience. We use two categories of cookies:

• Necessary Cookies — required for the Site to function properly, such as keeping items in your shopping cart and keeping you logged into your account. These cannot be disabled.
• Analytics Cookies — used to understand how visitors use our Site (via Google Analytics/Analytify), so we can improve our content and Services. These are only activated with your consent, which you can manage via the cookie consent banner on our Site.

You can also control or delete cookies through your browser settings at any time.

9. Third-Party Links

Our Site may contain links to third-party websites (including our social media pages). We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing any personal data.

10. Children’s Privacy

Our Services are not directed at, and we do not knowingly collect personal data from, individuals under the age of 18. If you believe we have inadvertently collected personal data from a minor, please contact us so we can delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of this Site following any such update will be taken to mean that you accept and consent to the updated Privacy Policy. We encourage you to review this page periodically.

12. Contact Us 

If you have any questions, requests, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us at:

Jes Fervour Email: jesfervour@gmail.com