Return & Refund Policy

Last updated: 17 September 2026

At Jes Fervour, we take great care in quality-checking and securely packing every order before it is dispatched. This Return & Refund Policy explains when and how returns, exchanges, and refunds are accepted, and forms part of our Terms and Conditions.

1. No Returns for Change of Mind or Hygiene-Related Reasons

Due to the nature of our products, we are unable to accept returns or offer refunds for the following reasons once an order has been delivered:

• Change of mind
• General dissatisfaction with the scent, effect, or personal preference
• Allergic reactions or skin sensitivity (please see our Aromatherapy Product Disclaimer in our Terms and Conditions, and always perform a patch test before first use)
• Hygiene, safety, or quality concerns relating to opened or used products

As essential oils and aromatherapy products are personal-care items, we are unable to accept the return of any item that has been opened, used, or is no longer in its original, sealed condition, except where the item is faulty, damaged, or incorrect (see Section 2).

2. Incorrect, Damaged, or Defective Orders

If you receive an order that is incorrect, incomplete, damaged, or defective, please contact us within 7 days of the delivery date at jesfervour@gmail.com.

To help us process your request efficiently, please include:

• Your order number
• Proof of purchase (order confirmation or receipt)
• Clear photographs of the product(s) received, the packaging, and (where relevant) the shipping label/consignment note

We will review each request on a case-by-case basis and respond with the next steps.

3. Return Eligibility

Where a return is approved under Section 2, it must meet the following conditions:

• The request is made within 7 days of the delivery date
• The product is unused, unopened, and in its original packaging (unless the claim relates to a damaged or defective item)
• The item is not a sale/clearance item or gift card, which are final sale unless faulty

4. Return Process

Please do not send any item back to us before receiving our approval and return instructions. Items returned without prior approval may not be accepted or refunded.

If your return is approved, we will provide you with clear instructions on how and where to send the item. Return shipping costs for approved returns due to our error (incorrect, damaged, or defective items) will be borne by us; return shipping costs for other approved returns will be borne by the customer, unless otherwise stated.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If your refund is approved:

• Refunds will be issued via your original payment method through our payment gateway, SenangPay, where applicable. In certain cases, we may instead process your refund via direct bank transfer to your provided bank account details.
• Please allow up to 14 working days for the refund to be processed and reflected in your account, depending on your bank or payment provider

If your refund is rejected, we will explain the reason and, where applicable, arrange for the item to be returned to you.

6. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at jesfervour@gmail.com. We can only cancel orders that have not yet been shipped. Once an order has been dispatched, it will be treated under the return process described above.

7. Contact Us

If you have any questions about this Return & Refund Policy, please contact us at:

Jes Fervour Email: jesfervour@gmail.com